| Escalation Level | Designation | How / When to Escalate |
|---|---|---|
| 1 | Assessment coordinator | Request / update on complaints/ practices |
| 2 | Team Leader | Request update on complaints/malpractices if no information is available from level 1 |
| 3 | Quality Assurance Manager | Escalate if No information is available from level 1/Team leader or if the information received does not meet expectation. |
| 4 | Executive Director | Escalate if not resolved at above levels for further process with reveiws |
| 5 | CEO & Director | Final level of escalation when no satisfactory information is available from levels of escalation |
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